WHY MIDORI? Midori is a Malaysia online shopping store that establied on year 2009 which dedicate to provide wide range of high quality korean fashion products efficiently. So don't missed out!
RETURN AND EXCHANGE POLICY
We seek to provide you the best quality items at MIDORI.
DEFECT/ INCORRECT ITEMS?
We apologize if there are any incorrect or defect items and aim to resolve it as soon as possible, but we need you to tell us as quickly as possible if the problem is found.
Please include the order number and the problem (including pictures) and send to us via
Facebook page inbox - www.facebook.com/midoriboutique
We will get in touch with you as soon as possible.
TERMS AND CONDITIONS FOR EXCHANGE OR RETURNS
1. Defects items include big holes, missing parts and discolouration.
2. Wrong items/ size.
3.After you had successfully make payment for your order you are not able to change any item/s (colours/sizes) in your order.
Returns can be accepted within 7 days of receipt. Please note that after this duration has expired, we will not accept the return of the item.
We will only reimburse the normal postage for the items you sent back. For the default items, we will exchange for the same items if they are still in stock. If it is out of stock, another item will be allowed to exchange which is equal or higher value (top-up required).
Alternatively, credit note (valid for one month) will be issued to you, balance will not be refunded.
Midorimy.com does not entertain any form of refunds.
IF you are not satisfied with your items?
An exchange will be allowed if you returned the items to us in saleable condition (garment tag attached) within 7 days of receipt.
You are required to return unwanted orders at your own cost (shipping cost). The returned items should be in their original packaging.
For hygiene reasons, accessories, swimwears, leggings, invisible bras & SALE/Promo items are not exchangeable. Any shoes returned must not be worn.
All returns must be made by postal service. Customer shall take full responsibility for the returns/exchange items。
We encourage you to use delivery service with tracking number with secure packing and sealed properly. Midorimy.com reserves the right to exercise discretion in permitting all returns and exchanges.
Items mailed back to midorimy.com without prior confirmation with us will not be entertained.
You are offering to purchase a product to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to change.
- Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. As payments are conducted automatically through a third-party service provider, an approved payment does not constitute acceptance of your order. A contract between us for the purchase of the goods is not formed until your goods have been delivered. We reserve the right to cancel any order up until the point of contract, at which point an offer for a full refund will be made to you.
- Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Payments are conducted through a third-party payment gateway, MOBILE88.COM SDN BHD, PAYPAL or you may make payment by internet banking or ATM service . MIDORI will not be responsible for any technical errors that may arise during the payment process.
- Discount Codes
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
- Only one promotional code can be used per order.
- A promotional code can't be used after an order has been placed.
- Promotional codes may not be exchanged for cash.
- If you’ve been given a promotional discount code, then it can only be used by you on your own.
For Ready Stocks： We arrange postage daily if you make payment by 2pm. Most probably you can get your lovely items within 2 working days for wm area :)
For Preorder Items: We arrange postage directly when stocks arrived in store.
Payment after 2pm will be arranged by next day delivery :)
Shipping will be arranged by poslaju and you can check the tracking number from our website under order history :)
Thanks and we hope you enjoy your shopping experience with midorimy.com